Returns

Damages & Exchanges

Your satisfaction is our primary focus. We partner exclusively with reputable manufacturers to ensure every product meets the highest standards of quality. While issues are rare, we are fully committed to resolving them when they occur.

Manufacturer Warranties

Most of our products are protected by a manufacturer’s warranty. If your item arrives with a defect or develops an issue:

  • Check the Documentation: Please refer to the materials included in the original packaging for specific instructions on how to file a claim.

  • We’re Here to Help: If you have difficulty reaching the manufacturer or need assistance navigating the warranty process, please contact us at cs@gameroomplaza.com. We will advocate on your behalf to ensure you receive the support you need.

Shipping Damages

If your product is damaged during transit, we will make it right at no additional cost to you.

  • Action Required: Contact us immediately upon delivery.

  • Resolution: We will work swiftly to send you the necessary replacement parts or arrange for a complete replacement of the product.

  • Note: Please keep all original packaging as it is required for shipping insurance claims.

365-Day Returns

We believe you should love what you buy. If you are unsatisfied with your purchase for any reason, we offer an industry-leading 365-day return window to make your experience as risk-free as possible.

How the Process Works:

  1. Check Eligibility: Items must be in their original condition and packaging to qualify for a return.

  2. Request Approval: Before sending any items back, you must contact our support team to receive a Return Merchandise Authorization (RMA) number.

  3. Convenient Returns: We have streamlined our process to ensure it is as simple and hassle-free as possible for our customers.

Ready to start a return? Contact us at cs@gameroomplaza.com or call 877-358-9983 and we will guide you through the next steps.


 

The Short Version:

At Game Room Plaza, we want to ensure your shopping experience is as smooth as possible. Please find your specific situation below to understand how we handle returns, cancellations, and damages.

Situation 1: You want to cancel your order

  • Before Shipping: If the order hasn't shipped, we can cancel it and issue a full refund with no penalty.

  • After Shipping: If the order has already left our facility, it will be treated as a standard return (see Situation 4).

Situation 2: Product is defective or missing parts (Manufacturer Issue)

If the product is not working correctly but shows no signs of shipping damage:

  • Please refer to the paperwork inside the original box to file a Warranty Claim with the manufacturer.

  • The manufacturer is responsible for manufacturing defects or deficiencies.

  • Note: If the defect is due to shipping damage, see Situation 3 below.

Situation 3: Product arrived damaged due to shipping

If your package arrives looking damaged, the item inside may still be functional.

  • Action Required: Test the item's functionality immediately.

  • Keep Packaging: You must keep all original packaging. Discarding shipping materials or box contents waives your right to a replacement or repair, as we cannot file an insurance claim without them.

  • Reporting: If the item is non-functional due to shipping damage, contact us immediately. Once we file the insurance claim, we will send out replacement parts or a new product at no cost to you.

Situation 4: You received the item but changed your mind

We accept returns only if the following three requirements are met:

  1. The item is unopened, unused, and in its original packaging.

  2. You contact us within 365 calendar days of delivery.

  3. You obtain an RMA (Return Merchandise Authorization) Number from us before shipping it back.

Refund Options for "Change of Mind" Returns:

  • Option A: 100% Store Credit for the full amount paid.

  • Option B: Cash refund to your original payment method, less the actual cost of shipping and handling.

Situation 5: Refused Deliveries

If you refuse a delivery and the item is returned to us:

  • A 20% restocking fee will be deducted from your refund.

  • The actual cost of shipping and handling (both ways) will also be deducted.

  • Note: If the item is damaged during the return of a refused delivery, no refund will be issued until the insurance claim is resolved.

Non-Returnable Items

The following items cannot be returned or refunded unless there was a shipping error, shipping damage, or a verified manufacturing error:

  • Consumable items

  • Personalized/Customized products

How to Initiate a Return

IMPORTANT: All returns must be approved by Game Room Plaza before being sent back. Returns sent without an RMA number may be refused.

  1. Contact us: Email cs@gameroomplaza.com or call 877-358-9983.

  2. Get your RMA: Once approved, we will provide an RMA number and shipping instructions.

  3. Ship to: > Game Room Plaza Returns

    107 South DR, STE 162, Natchitoches, LA 71457